Return & Refund Policy

At HOG Furniture, we are committed to delivering quality products and a seamless shopping experience. If you are not fully satisfied with your purchase, please review our return and refund guidelines below.

1. Return Eligibility

• Return Window: Returns must be requested within 7 days of delivery
• Condition: Items must be:
  • Unused
  • In original condition
  • In original packaging

2. Non-Returnable Items

The following items are not eligible for return:

• Custom or made-to-order furniture
• Clearance or final sale items
• Items damaged due to misuse, improper handling, or post-delivery modifications
• Items that have been assembled, installed, or altered after delivery

3. Inspection on Delivery (Very Important)

Customers are advised to inspect items immediately upon delivery.

• Any visible damage or issues must be reported:
  • At the point of delivery, or
  • Within 24 hours of delivery
• Claims made after this period may not be eligible for full resolution

4. Valid Reasons for Return

a. Damaged or Defective Items

If your item arrives damaged or defective:

• We will arrange a return or replacement
• HOG will cover all related shipping costs
• You may choose:
  • Replacement, or
  • Full refund (including delivery charges)

b. Incorrect Item Delivered

If you receive the wrong item:

• We will arrange collection and redelivery at no cost
• No additional fees will be charged

c. Change of Mind / Personal Preference

If you no longer want the item:

• Return shipping is the customer’s responsibility
• Original delivery fees are non-refundable
• A restocking fee of up to 15% may apply
• Items must meet return eligibility conditions

5. Refund Process

• Returned items will be inspected upon receipt
• You will be notified of approval or rejection

If approved:

• Refunds are processed within 7–10 business days
• Refunds will be issued to the original payment method

6. Shipping & Logistics Costs

• Delivery fees are non-refundable, except where the return is due to:
  • Damage
  • Defect
  • Incorrect item
• For customer-initiated returns:
  • Return shipping cost is borne by the customer
  • Original shipping cost will be deducted from the refund

7. Return Process

To initiate a return:

👉 Click here to initiate a return

Or send your item to:

HOG Furniture
132, Iganmode Road
Sango Ota, Ogun State
Nigeria

• We recommend using a trackable shipping service
• HOG is not responsible for items lost during return transit