download hog furniture mobile app and get 3 percent discount on orders via google play

Frequently Asked Questions

Shipping & Delivery:

Do you deliver nationwide?

Yes, we deliver across Nigeria. Orders within Lagos and Ogun State are handled by our direct delivery network, while orders outside these areas are shipped via trusted independent shipping agents.

How long does delivery take?

Lagos & Ogun: 2–5 business days
Outside Lagos & Ogun: 2–14 business days

Delivery timelines may vary depending on product type, location, and availability.

Can I get same-day delivery?

Same-day delivery is available for selected products and locations within Lagos if orders are placed before 10:00 AM. Availability depends on product and delivery location.

Do you deliver outside Lagos and Ogun State?

Yes. For locations outside Lagos and Ogun, delivery is handled by independent shipping agents. Customers are required to pick up their items from the agent’s depot.

Do I need to be available for delivery?

Yes. You or a representative should be available to receive and inspect your order at the time of delivery.

🟡 Orders & Products:

Can I return a product?

Yes, eligible items can be returned within 7 days of delivery, provided they are unused, in original condition, and in original packaging. Some items may not be eligible for return (see our Return Policy).

Can I customize or personalize my order?

Yes, we offer customization and bespoke furniture options through selected vendors. Delivery timelines may be longer for customized items.

Do you offer bespoke furniture or services?

Yes. We support custom furniture production and project-based services. Contact us to discuss your requirements.

Do you have a showroom?

No, but you can visit our location at:

📍 132, Iganmode Road, Sango Ota, Ogun State

Please contact us ahead of your visit for assistance.

🔵 Payments:

Do you offer Cash on Delivery (COD)?

Yes, COD is available for select orders within Lagos and Ogun State only.

Is COD available for orders above ₦200,000?

No. Orders above ₦200,000 require payment via bank transfer, card, or other approved payment methods.

What payment methods do you accept?

We accept:

Bank transfer
Debit/credit card payments
Other secure payment options available at checkout

What is HOG Easy Pay?

HOG Easy Pay is a flexible payment solution that allows eligible customers to spread payments over time. Availability depends on order value and approval criteria.

🔴 Delivery & Returns Issues:

What should I do if my item arrives damaged?

Please report any damage immediately upon delivery or within 24 hours. We will assess the issue and arrange a replacement or refund where applicable.

Can I inspect my order before accepting it?

Yes. We strongly recommend inspecting your items upon delivery before acceptance. This helps ensure any issues are addressed immediately.

What happens if I miss my delivery?

If delivery cannot be completed due to your unavailability, rescheduling may attract additional delivery charges.

🟣 General:

How does HOG work?

HOG is a marketplace connecting customers with trusted furniture vendors. We coordinate sourcing, payment, and delivery to ensure a smooth buying experience.